Returns & Exchanges

At Cult Pens, we want you to be delighted with your writing instruments, but if you change your mind, we offer a straightforward 30-day return policy for unused items in their original packaging. Whether you have received a faulty product or simply ordered the wrong ink color, our team is here to ensure a smooth resolution.

Return Process

• 1.
  Initiate Your Return

  Contact our customer service team via email or our online portal with your order number and the reason for the return to receive a unique Return Authorization number.

• 2.
  Prepare the Package

  Carefully pack the items in their original product packaging and include a note with your name, order number, and authorization code to prevent any processing delays.

• 3.
  Ship Items Back

  Send the package back to our warehouse using a tracked postal service; please retain your proof of postage until we have confirmed receipt of your items.

• 4.
  Receive Refund or Exchange

  Once our specialists inspect the returned goods, we will process your refund to the original payment method or dispatch your replacement item within 3-5 business days.